Delivery Information

Mega Appliances have worked very hard to put in place an efficient and reliable Free & Fast Delivery service to most of the UK (see below). 

Delivery Area A (Majority of the UK)Charge
Up to 3 Working Days Delivery (Order Before 12pm) FREE

Delivery Area B Unavailable
Cornwall, AB31 to AB40 to AB56, EH1 to EH17, EH18 to EH55, IV1 to 28, IV30 to 32, IV36 & 40, IV52 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, LL58-78. Channel Islands (JE & GY). Isle of Man. Isle of Wight.


 *Delivery to Scotland may require an extra payment after checkout depending on your area


Please note: The map shown on the left is a visual estimate of delivery charges. For accurate information regarding shipping information please see the table above.


Delivery of Small Electrical Items


Items up to 15kg go out with Hermes, Items 15kg to 30kg go out with Yodel. You will receive contact about the delivery directly from the couriers usually within 3 working days. We will not have any tracking or delivery detail before 3 working days.  

The delivery is normally in the standard working week - Monday to Friday. 

Working Days are usually Monday to Friday, bank holidays are not counted as a working day. Orders placed after 11am, on a weekend or a bank/public holiday will only be processed the following day.  We start counting from the next working day.


Delivery of Large White Goods


We only deliver large white goods to the kerbside, we are not able to take items into properties or upstairs. Please ensure that you can move the item inside/to the location you want. 

    • Delivery vans visit most areas of mainland UK twice a week. Most white goods are delivered in 1 to 6 working days. 

Delivery Process: 

    • Within 4 working days you will receive a text message saying which day your delivery will be. 
    • On the morning of the delivery you will get a text with a time slot. 
    • Half an hour before delivery you will get a text letting you know your item will be there soon. 
    • After delivery you will get confirmation that the delivery has taken place.


We will not be able to tell you any delivery information until your delivery has been booked via text.

Please check and action your text messages, as you maybe asked to book the delivery in. 

Deliveries are carried out by either independent carriers, the suppliers or by the manufacturers themselves. Orders where several items have been purchased usually are delivered in more than one drop. 

Whilst we make every reasonable effort to deliver promptly and within the expected time frame, there may be situations beyond our control which we cannot be held responsible or accept liability for. These can include, but not limited to, traffic problems, manufacturer's sudden stock shortages, or manufacturing delays. We will make every effort to keep you informed as soon as we are made aware of them.


We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.

The same applies to vehicle access; we must be made aware of anything that may restrict access to large vehicles such as a low bridge or narrow lanes.


We do not stand for abuse to our drivers, subcontracted drivers or any of our staff. If any drivers turn up to make a delivery and they are abused, verbally or physically we do ask that they do not deliver the goods and they are returned to the dispatching Warehouse. The failed delivery charges will then be passed on to you. 

Checking Items on Arrival 

We strongly recommend on delivery where possible that you thoroughly inspect the goods before signing the delivery acceptance slip. 

In the unlikely event of obvious damage occurring on the delivery journey, please write ‘DAMAGED’ and make a note of the problem on the delivery slip. Please note, although we send products out in prime condition, with the best will in the world some boxes can arrive looking creased etc. This does not mean the product inside is damaged. Please accept the package and open carefully to check the product and follow the procedure below. 

If inspection is not possible before signing for the items, please write ‘UNCHECKED’ on the delivery slip and accept the goods. 

Within 3 days of receiving the order you agree to examine the order by opening all the boxes and thoroughly examining all the items on the delivery before any installation/fitting take place, and notify us of any damages, faults, shortages or errors in the order to us immediately. We may ask you to confirm the information to us in writing and ask for a photo of the faulty or damaged item. We will then take the best course of action to resolve the issue as soon as we can for you. This may involve just sending the relevant part, getting an engineer to fix the problem or replacing the whole item as necessary. 

We cannot refund or exchange any items which are signed for, have not been reported as damaged within 3 working days of delivery and then subsequently reported as damaged after this period. Such damage, which could be seen on a reasonable initial inspection, for example and not exclusively, dented or scratched exterior panels, will not be accepted. This does not relate to any fault found later that could not be seen easily on a reasonable initial inspection. If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. 

This does not affect your statutory rights.


Item is damaged on delivery 

If you have received an item that is damaged please report this to us within 48 hours. When you contact us please have your order reference number. We will then arrange to collect the damaged item and send out a replacement as soon as the damaged item is received at our warehouse. As a general guide, you should have the replacement within 3-5 days of the return of the damaged item arriving with us. 


Please ensure that you are ordering precisely what you require to avoid any unnecessary expense later. If you are unsure please get in touch and we will be happy to help you. 

As standard you can cancel your order at any time from point of ordering up to the delivery date, and then you can return item(s) within 7 working days from the date of receiving the goods, without giving a reason. Returns will be at your expense. 

Any goods made specifically for you, or to your specification cannot be returned if you have made an error or ordered incorrectly. 

Item no longer required 

If you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery. To exercise your right of cancellation you must give written notice by e-mail, giving details of the order, goods ordered and the delivery details. 

The item must be unused and in its original packaging and must be in a resalable condition. We reserve the right not to accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. Please complete the form on the contact us page to inform us that you wish to return an item, ensuring you quote your order reference number and contact details. We will refund your money on orders within 10 days of cancellation/return to the dispatching warehouse, less any delivery cost. We do not accept returns after 7 days. 

You can of course return the item back to us yourself. Should you decide to return goods yourself this way this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Please complete the form on the contact us page and you will receive an email back with details on how to do this. If the item(s) is/are returned within 7 days of delivery you will be refunded in full providing the item is in it's original packaging. Once your item is returned to our warehouse it will be checked and then a credit issued back to your credit/debit card within 10 working days. 


Should you wish to exchange a product for a different one please call us on 0117 330 2277 and we can arrange a collection and exchange. Any additional costs or refunds in terms of delivery or a different model or finish can be paid for by phone with one of our specialist team members. The returned item must be undamaged, in it's original packaging and in a resalable condition. Please contact us within 48 hours of receiving the item. 


The prices quoted are for purchase and delivery of products and do not include any installation or fitting services. 

We cannot accept liability for damages or errors if goods have been fitted / used. 

We recommend that you do not arrange dates for any installers / fitters or remove/discard any old kitchen appliances equipment until the new items have arrived and been checked for damages. We cannot accept responsibility or liability for any damages, faults, shortages or errors that are not reported with the first 7 days, and upon arrival of the installer /fitter, the product is found to have either damage, or shortages. 

Please note dimensions specified are with a tolerance and depending on the products may be subject to variations. We always recommend that you wait for your appliances to arrive before making any cut-outs in your work top or cabinetry.